User Engangement Pada Perpustakaan dan Pustakawan di Era Ekonomi Digital: Sebuah Narrative Literature Review

  • Rochani Nani Rahayu PDDI LIPI
Keywords: User engagement, Library, Librarian, Narrative literature review


Research to find out the methods used to involve users in libraries and librarians, was conducted using the narrative literature review method. Starting with a literature search, the Scopus database was selected, which is the largest database for abstracts, citations, and peer-reviewed scientific literature. A search strategy was carried out using the keywords: "user engagement" and (library or librarian), and the limitations for 2012-2022, with title, abstract and keyword fields. Found as many as 35 article titles. Furthermore, the articles were read carefully and researched, to select articles relevant to the research objectives, and obtained as many as 12 article titles. Based on the results and discussion of the 12 articles, it is known as many as 5 ways to involve users in library services as follows. The use of social media is in the first position with a total of 8 studies, the next is the use of Gamification, user campaigns and surveys, building collaboration and personal relationships, and the use of the LibraryThing application, each with 1 research title.


Adeyemi, I.O., Esan, A.O. Aleem, A.(2021). Application of gamification to library services: awareness, perception, and readiness of academic librarians in Nigeria. Electronic Library 39(5), pp. 767-781.

Anindyaputri, R, Rusmana, A. & Komariah, N. (2020). Hubungan customer engagement melalui Instagram @perpustakaandikbud dengan minat kunjungan perpustakaan di kalangan follower aktif. Jurnal Kajian Informasi & Perpustakaan 8( 2): 219-238

Chan, T.T.W., Lam, A.H.C., Chiu, D.K.W.(2020). From Facebook to Instagram: Exploring user engagement in academic library. Journal of Academic Librarianship 46 (6), 102229.

Chen, D.Y.-T., Chu, S.K.-W., Xu, S.-Q.(2012). How do libraries use social networking sites to interact with users. Proceedings of the ASIST Annual meeting (4991);1-10.

Dunn, J. “20 Ways Libraries Are Using Pinterest Right Now’, 06 August 2022.

Huang, H., Kai Wah Chu, S., Yuyang Liu, L., Yi Zheng, P.(2017). Understanding User-Librarian Interaction Types in Academic Library Microblogging: A Comparison Study in Twitter and Weibo Journal of Academic Librarianship 4394):329-336.

Lam, A.H.C., Ho, K.K.W., Chiu, D.K.W.(2022). Instagram for student learning and library promotions: a quantitative study using the 5E Instructional Model instagram for student learning and library promotions: a quantitative study using the 5E instructional model. Aslib Journal of Information Management (Artidle in press).

Lam, E. T. H., Au, C. H., & Chiu, D. K. W. (2019). Analyzing the use of Facebook among university libraries in Hong Kong. The Journal of Academic Librarianship, 45(3), 175-183. doi:

Li, Q.(2018) Innovative uses of social media in information literacy education, library outreach, and user engagement: An international perspective ASEE Annual Conference and Exposition, Conference Proceedings 2018-June.

Masrek, M.N., & Samadi, I. (2017). User engagement in academic web digital library. International Journal of Civil Engineering Technology 8(9):789-799.

Mnzava, E.E.(2020).Twitter library account: highlights for the users and librarians. Library Hi Tech News.38(2): 8-10.

Pajewski, A.(2014). 2Slybrarianship: Building alliances through user engagement and outreach ( Book Chapter). The Machiavellian Librarian: Winning Allies, Combating Budget Cuts, and Influencing Stakeholders pp. 275-283.

Richards, A., Sen, B.(2013) An investigation into the viability of LibraryThing for promotional and user engagement purposes in libraries. Library Hi Tech 31(3): 493-519

Shafawi, S., Hassan, B.(2018).User engagement with social media, implication on the library usage; A case of selected public and academic libraries in Malaysia. Library Philosophy and Practice 2018, e 1820.

Walden, R.R., Woodward, N.J., Wallace, R.L.(2019). Reevaluating Point-of Care Resources: Community Enganement in Difficult Collection Choices. Medical Reference Services Quarterly 38(1):. 22-30.

Tammy Tim Wai Chan, Apple Hiu Ching Lam, Dickson K.W.Chiu (2020). From Facebook to Instagram: Exploring user engagement in an academic library.The Journal of Academic librarianship 46(6):102229.

UCLA Library (2022).User Engagement.., diakses 06 Agustus 2022.

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How to Cite
Rahayu, R. N. (2023). User Engangement Pada Perpustakaan dan Pustakawan di Era Ekonomi Digital: Sebuah Narrative Literature Review. Jurnal IPI (Ikatan Pustakawan Indonesia), 8(1), 35-42. ipi.v8i1.148